Cancellation and Refund Policy

1. You approve before you pay

You build your website in the iGoNexa Code Platform and preview it on a desktop, a tablet and a phone. You can ask for changes as often as your credits allow. You choose a plan and pay only when you are happy with what you see and decide to publish.

2. Our no-refund rule

Because you approve your work before paying, and our service starts the moment your payment succeeds:

• Subscription payments are not refunded, including the first month, monthly renewals and upgrades.
• Credits and credit packs are not refunded, whether or not you have used them.
• There are no part-month refunds when you cancel or move to a smaller plan.

Before you pay, we ask you to confirm that you want your service to start straight away and that you understand this rule. Under section 42 of the Electronic Communications and Transactions Act, the seven-day cooling-off period does not apply to services that begin with your consent within that period.

3. When we will refund you

This rule never takes away the rights the law gives you. We will refund you, or put things right, if:

• you were charged twice, or charged an amount you did not agree to;
• you were charged after your cancellation took effect;
• we could not provide the service you paid for because of a fault on our side that we did not fix within a reasonable time.

Where the Consumer Protection Act gives you the right to have a service performed again or to a refund, for example because it was not of the quality you were entitled to, we will honour that right. Approved refunds are paid back to the card you used, in Rand, normally within 10 business days.

4. How to cancel

• Go to My plan and choose Cancel my plan. There are no cancellation fees and no penalties.
• You can also email support@igonexa.com. We will confirm your cancellation in writing.
• Changed your mind? Choose Keep my plan at any time before your renewal date.

5. What happens when you cancel

• Your plan keeps working until the end of the month you have already paid for.
• On your renewal date your plan ends and is suspended. You are not charged again.
• Your account and projects stay saved in My Projects, so you can start a plan again later. You can ask us to delete them at any time; see our Privacy Policy.
• Websites published on your plan go offline when the plan ends, and come back if you restart it.

6. If a renewal payment fails

We email you and try your card again once a day for up to 7 days. You can pay at any time from My plan with the same or a different card. If payment has not gone through after 7 days, your plan ends and is suspended in the same way as a cancellation.

7. Moving to a different plan

• Moving up starts straight away. You pay only the price difference for the current month, and the extra credits are added at once. Your renewal date stays the same.
• Moving down starts on your next renewal date. Nothing is charged or refunded now.

8. Questions or disputes

Please contact us first at support@igonexa.com or through our contact form. We reply within 5 business days. If we cannot resolve your complaint, you may contact the Consumer Goods and Services Ombud or the National Consumer Commission.