Terms and Conditions

1. Who we are and how to reach us

iGoNexa provides the website and services at igonexa.com. You can reach us at any time by email at support@igonexa.com or through our contact form. Notices to us under these terms should be sent to that email address, and we will send notices to you at the email address on your account.

2. What iGoNexa does

iGoNexa lets you describe a business website or web application in your own words. Our platform, using artificial intelligence (AI), designs and builds it; you preview it and ask for changes; and, on a paid plan, you can publish it. The services currently available are described on our website. Some services are in private testing and are labelled as such.

3. Your account

• You must be 18 or older and able to enter into a binding agreement.
• If you use iGoNexa for a business, you confirm you are allowed to accept these terms for it.
• Keep your login details safe. You are responsible for what happens on your account. Tell us straight away if you think someone else has used it.
• Creating an account is free. You only pay when you choose a plan or buy credits.

4. Your content and your website

• You own your content: the ideas, text, images and other material you give us, and the website created from it for you.
• You allow us to store, process and display your content only as needed to provide our services to you, for example to build, preview and publish your website.
• You confirm that you have the right to use everything you give us, and that your website will not break the law or infringe anyone else's rights.
• Our platform, software, designs and brand remain ours. Website layouts and code created for you are yours to use for your website.

5. Check before you publish

Your website is created by AI from what you tell us. AI can make mistakes. Before you approve and publish, please check everything carefully, especially names, prices, contact details, dates and any claims about your business. Example text, such as sample prices or phone numbers, is marked for you to replace.

Once published, you are responsible for your website's content, and for meeting any laws that apply to your business, such as consumer, privacy and advertising laws. Where your website collects information from your own customers, you are responsible for that information under POPIA, and we process it on your behalf.

We set your website up so that search engines such as Google can find it, but we cannot guarantee where it appears in search results, how many visitors it receives or what results it brings your business.

6. Plans, credits and payments

• Prices are in US dollars. We charge your card in South African Rand at that day's exchange rate (the European Central Bank rate), shown to you before you pay. Your bank may convert the amount into your own currency and charge a fee; that fee is between you and your bank.
• Plans renew every month automatically on the same date, until you cancel. Each renewal is charged to your saved card at that day's exchange rate, and we email you a confirmation.
• Credits: building and changing your website uses credits. Each plan adds its monthly credits when it starts and at each renewal. Unused monthly credits roll over for one month: at each renewal you keep up to one month's worth of your plan's credits, and any more than that expire. Credit packs are one-off purchases, not subscriptions, and their credits never expire while your account is open. Monthly credits are used before pack credits.
• A request that has started will finish, and your balance will not go below zero.
• A build that fails and produces nothing does not use credits.
• Credits have no cash value and cannot be transferred or exchanged for money.
• New credits are added only once your payment succeeds.
• We may change our prices. Any change applies from your next renewal, and we will email you at least 30 days before.

7. Refunds and cancelling

You see and approve your website before you pay, and our service starts as soon as your payment succeeds. For this reason, payments are not refunded, except where the law requires it. You can cancel at any time from My plan: your plan keeps working until your renewal date, then ends, and you are not charged again. The full rules are in our Cancellation and Refund Policy.

8. Fair use

You may not use iGoNexa:

• for anything unlawful, fraudulent, misleading or harmful;
• to copy other people's work, brands or content without permission;
• to create websites that impersonate a real person or business, or collect passwords or card details by deceit;
• to publish hateful, violent, sexually explicit or otherwise offensive material;
• to attack, overload or interfere with iGoNexa or other customers.

If you break these rules, we may suspend or close your account, or take your website offline. Unless the matter is serious or urgent, we will warn you first and give you a chance to put it right.

9. Availability and changes

We work hard to keep iGoNexa available and your projects safe, but we cannot promise the service will always be uninterrupted or error-free. We may improve or change features. If we stop offering a service you pay for, we will give you reasonable notice.

10. Limits of our responsibility

• To the extent the law allows, we are not responsible for indirect losses, such as lost profits, lost business or lost opportunities, arising from your use of iGoNexa.
• Our total responsibility to you for any claim is limited to the amount you paid us in the 3 months before the claim arose.
• Nothing in these terms limits our responsibility for loss caused by our gross negligence or deliberate wrongdoing, or any right you have under the Consumer Protection Act or other law that cannot be limited.

11. Ending this agreement

You can stop using iGoNexa and ask us to delete your account at any time. Ending a paid plan follows our Cancellation and Refund Policy. We may end this agreement if you seriously break these terms, as described in section 8.

12. Changes to these terms

If we make an important change, we will email you at least 30 days before it takes effect. If you do not agree, you may cancel before then. The date at the top of this page shows when these terms were last updated.

13. Complaints and the law that applies

Please contact us first at support@igonexa.com. We reply within 5 business days and will try to resolve any complaint fairly and quickly. If we cannot, you may refer it to the Consumer Goods and Services Ombud, the National Consumer Commission or, for privacy matters, the Information Regulator.

These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not affected by anything in these terms.